Orders

How do I place an order?

The client must follow the instructions on the screen to execute the purchasing process. The customer can always correct any error in the data entered, change the contents of the shopping cart by including or withdrawal of one or more products from the basket or cancel the entire order during the process Purchase before placing the order. When placing an order, the customer recognizes and declares to have read all the instructions given during the verification process and fully accept these Terms and Conditions. 
After the order is sent, customers will promptly receive an email confirming receipt of the order.In accordance with the provisions of article 63 of the Consumer Law and Article 28 of the LSSI, the order confirmation email contains a Summary of the Terms and Conditions, information on the essential characteristics of the products purchased, a detailed indication of the price and method of payment, information on shipping costs, information on conditions and methods for exercise the right of withdrawal, the address for sending complaints and information on support services and on existing commercial guarantees.
In the event that customers have any questions or concerns when placing an order or if If you have any questions about a previous order, you can contact us through the contact form, or by email in the following address [email protected]
HOFF may not take into account and not process an order if there are not enough guarantees solvency, if the orders are incomplete or incorrect, or if the products are no longer They're available. In these cases, we will inform you by email that the contract has not been executed and HOFF has not executed the purchase order, specifying the reasons. All product orders are subject to the their availability and, in this sense, if there are difficulties regarding its supply, or if there are no items left in stock, we reserve the right to facilitate information about substitutes of quality and value equal to or greater than the Customer can order. If you do not wish to order those substitute products, We will refund any amount the customer may have paid.


I have not received any confirmation email, what should I do?

At the end of your order you will receive an automatically generated confirmation email from our online store, if you have not received it, contact us through from the e-mail [email protected]



I received a defective item, what should I do?

If you receive a defective product contact our customer service team through the e-mail:[email protected]. You must indicate your order number and attach some photographs of the shoes from all angles as well as the part that you consider defective. Please provide us with as much information as you can as your order number, what is the defective product and the description of the defect, as well as if you prefer a refund or replacement thereof (at no additional cost to you).
You have 30 days, counting from the moment you receive the order, to check if it is in perfect condition or correct (for visible production defects, both packaging, accessories, or any error in the size or model).


I have received the wrong item, what should I do?

You have 30 days from receipt of the order to check whether it is in perfect condition or correct (for visible production defects, whether packaging, accessories, or any error in the size or model).
If the product you have received is not the one you purchased, please contact our customer service team by e-mail:  [email protected] and they will tell you how to proceed.


Can I cancel or modify my order?

Our orders are processed automatically and almost immediately with our logistics, so we are unable to make changes or cancellations on most orders.
Please contact our team immediately at  [email protected]  with your order information and we will do our best to accommodate your request. During times of high order volume, we will not be able to cancel or change orders. We are not responsible for address errors once the package has left our premises.